Older Adults and Voice Interaction: A Pilot Study with Google Home

Jarosław Kowalski, Anna Jaskulska, Kinga Halina Skorupska, Katarzyna Abramczuk, Cezary Biele, Wiesław Kopeć, Krzysztof Marasek

2019 W: CHI EA '19: Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems / Anna Cox, Vassilis Kostakos, Stephen Brewster, Geraldine Fitzpatrick; New York: Association for Computing Machinery, Paper No.: LBW0187, Pages 1–6

2019 CHI Conference on Human Factors in Computing Systems. Glasgow, 2019-05-04 - 2019-05-09

In this paper we present the results of an exploratory study examining the potential of voice assistants (VA) for some groups of older adults in the context of Smart Home Technology (SHT). To research the aspect of older adults' interaction with voice user interfaces (VUI) we organized two workshops and gathered insights concerning possible benefits and barriers to the use of VA combined with SHT by older adults. Apart from evaluating the participants' interaction with the devices during the two workshops we also discuss some improvements to the VA interaction paradigm.